Shipping policy

 

Shipping Policy

Orders over $150 qualify for free standard shipping! excluding rural addresses which incur a $9.99 surcharge. 

Orders under $150 are charged a flat rate of $9.99. excluding rural addresses which insure a $13.00 surcharge.

Please note: If your address is rural and you do not choose the rural shipping you will receive an email with details of our account so you can deposit the rural surcharge before your order will be shipped.

Click & Collect: orders available to be picked up during shop hours

Courier: orders are shipped track and trace by Fastway couriers weekdays. No signature required is our default, please email us if you would like signature required courier.  

We will keep you informed

Once you’ve placed an order, you will receive an order acknowledgement email to confirm your order details.

Shipping and delivery estimates

The shipping timeframe is an estimate of when the item will ship from our warehouse. Items that ship are estimated to ship the same or following business day. The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships. 

Once your order is ready for shipping you will receive a shipment notification email with a tracking number. Please allow time for the courier to pick up and scan your order before it shows up on the courier tracking website.

Generally delivery will take 1-5 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas.

All shipping estimates are based on business days not weekends or public holidays.

How do I track my delivery? What happens if my delivery is late or goes missing?

In case of any problems with your order delivery, please use your tracking number to track your parcel here: TRACK MY ORDER

If your tracking shows the message: "We attempted to deliver your parcel, for your convenience we've re-directed your parcel to your local Parcel Connect location".  Please use this link: PARCEL CONNECT

Please email us (info@pumpingiron.co.nz) if you have any problems or additional questions regarding tracking your order.

We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. Appropriate time for replacement would be 10 working days after estimated delivery dates.

If your order is not lost and the courier simply has a delay in delivery then the courier may contact you direct to advise new estimated delivery time and reason why the delivery is late.

We do not ship outside of NZ or to P.O Boxes.

Neither Pumping Iron Gym nor Aramex Couriers are liable for parcels that are stolen, damaged or lost after delivery. 

We reserve the right to decline an order for any reason.